Managing the non-aviation revenues for TAV Airports Holding, TAV Operation Services is also responsible for the allocation of commercial zones, leasing of advertisement and promotional areas at the airports operated by TAV, “primeclass” Meet & Assist Services, Lounge operations, “TAVPORT.COM” Travel Portal, “TAV Passport” Card Membership Program, Airporteasy.com Services, LoungeMe Mobile Application.
TAV Operation Services offers numerous services creating added value through a customer-oriented approach at the airports. In addition, the company materializes innovative projects through its advance technology and sound infrastructure. The region that TAV Operation Services operates and bases its business development mentality on a global perspective covers a large geographical area. Offering prestigious services to passengers at Ankara Esenboga, Izmir Adnan Menderes, Alanya Gazipasa and Bodrum Milas airports, TAV Operation Services also provides 24/7 overseas services with its team of highly skilled specialists at Georgia, Tunisia, Macedonia, Latvia, Saudi Arabia, Germany, Kenya, Oman, USA, Denmark, Chile and Switzerland.
Behind the scenes of these unique services benefited by millions of people traveling through the airports every year lays a team spirit adopted by dynamic and young TAV Operation Services team. The major factor in the high satisfaction rate achieved in all projects undertaken is the extensive know-how and experience.
Adopting Customer Satisfaction as a principle, TAV Operation Services considers airports as venues offering all kinds of comfort in an unlimited way and continues its activities accordingly
for TAV Operation Services Customer Satisfaction Policy
for TAV Operation Services Quality Policy
for TAV Operation Services Health and Safety Policy
for Handling Process for Customer Feedback
for TAV Operation Services Vision, Mission and Strategic Orientation
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